It’s fine when what you want is on the menu. But as soon as you have a question or need something a little bit off menu (hold the tomatoes, does that have nuts in it? I’m allergic, this food came out cold can I get another?) the glorified vending machine doesn’t work.
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I like touchscreens because I can spend more time getting my order right without wasting the cashier’s time.
I don’t want to talk to a cashier and have them explain the difference between a bacon sandwich supreme, and a bacon burger deluxe.
I don’t want to confuse them by asking for extra veggies and watch them put it on the side.
I don’t want to argue that I asked for two packs of ketchup and they gave me BBQ.
I want to add onions to my mcchicken and can’t do that with the touchscreen :( literally not an option
It’s fine when what you want is on the menu. But as soon as you have a question or need something a little bit off menu (hold the tomatoes, does that have nuts in it? I’m allergic, this food came out cold can I get another?) the glorified vending machine doesn’t work.