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Fontasia@feddit.nl to A Boring Dystopia@lemmy.world · 1 year ago

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

www.bloodinthemachine.com

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  • technology@lemmy.ml
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First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

www.bloodinthemachine.com

Fontasia@feddit.nl to A Boring Dystopia@lemmy.world · 1 year ago
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  • cross-posted to:
  • technology@lemmy.ml
AI can't fix what automation already broke
www.bloodinthemachine.com
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Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life

cross-posted from: https://lemmygrad.ml/post/4856141

We live in a sci-fi dystopia.

  • Vinny_93@lemmy.world
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    1 year ago

    What the actual sh*tnuggets

    Edit: I did some further research for different sources and can’t seem to find the same article anywhere. I can only find one that says they will use AI to alter hostile tones from call center employees.

    • Th4tGuyII@fedia.io
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      1 year ago

      Honestly that doesn’t sound much better - essentially whitewashing the vocals of call centre employees to make them sound more pleasant to horrible customers

      • edric@lemm.ee
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        26 days ago

        deleted by creator

        • 🇸‌🇵‌🇪‌🇨‌🇺‌🇱‌🇦‌🇹‌🇪‌🇷‌@lemmy.world
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          1 year ago

          No cap, I’d use that.

      • andrew_bidlaw@sh.itjust.works
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        1 year ago

        A happy voice tells the customer to take the plugged in product with them once they want to take a bath.

A Boring Dystopia@lemmy.world

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